Our Values

• Trade Facilitation and Border Security – effective application of risk management principles is key to achieving the balance between control and facilitation.
• Encouraging Voluntary Compliance – this is promoted not only by an awareness of rights and expectations of fair and efficient treatment but also clear, simple legislation and “user friendly” administrative systems and procedures.
• Maximizing Revenue Collection – by improving Compliance and managing risk as an organizational philosophy to support effective decision making at the Strategic, Operational and Tactical levels.
• Capacity Building – to ensure that there is adequate professional and technical staff through continuous training and development
• Public Education – in respect of our Stakeholder Charter that balances Rights/Expectation and Obligations. It will reflect the distinctive character of our regulatory responsibilities – we deliver State obligations rather than just services.